1. What are your gongs made of?
Universe Gongs are handcrafted from nickel-based alloys, then finished with fire — giving each gong its unique appearance and distinctive sound.
2. How to clean the gong?
Most marks can be removed by gently rubbing or spraying the surface with
isopropyl alcohol and wiping it with a clean, dry cloth.
Never use regular ethyl alcohol, water, or metal cleaning products, as these may permanently stain or damage the gong.
3. How to store the gong?
Do not leave your gong hanging outdoors or in a damp studio.
Prolonged exposure to humidity or extreme temperatures can affect both the sound quality and the structural integrity of the instrument.
4. How to transport the gong?
Always protect your gong carefully during transport — use the
gong rope to handle it, and wrap it in a soft blanket or place it in a
dedicated gong bag.
Avoid touching the gong with bare hands, as moisture and natural oils from the skin may leave permanent marks on the surface.
5. How can I pay for my order?
We accept payments via credit/debit card, Revolut, PayPal.
6. What happens to my order if my payment fails?
Your order will be reserved for 24 hours, so you can access your account and try another payment method. If the issue persists, please contact us.
7. How long does production and shipping take?
Once payment is received, your order is prepared for shipment within
2 business days.
Delivery time depends on the destination country (usually between
3–7 business days).
8. Do you ship internationally?
Yes — we deliver our gongs worldwide,
free of charge!
Please note that import duties or local taxes may apply depending on your country’s regulations (these are covered by the customer). Within the European Union, there are no additional charges beyond the amount shown at checkout.
9. Which courier service do you use?
We ship with
DHL GoGreen+, ensuring reliable and environmentally responsible delivery.
10. How can I register for a course or event?
You can find all the details, schedules, and application forms in the Events section of our website.
If you have any questions, feel free to message us directly or use the chat on our site.
Please visit also our
terms and conditions to get more information.